Returns & Exchanges Policy

At Energym, we are committed to your total satisfaction with our fitness equipment. If you are not completely happy with your purchase, you can return your items within 14 days of receipt provided they are unused and in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and the reason for the return.

• 2.
  Pack the Equipment

  Ensure the product is placed back in its original box with all manuals, accessories, and protective materials included.

• 3.
  Ship the Item

  Send the package back to our main warehouse or schedule a pickup for bulky fitness machinery through our logistics department.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to the original payment method within 7 business days.