Frequently Asked Questions
Everything you need to know about shopping with Energym
What are your shipping options and delivery times?
We offer nationwide shipping across Israel. Standard delivery for fitness equipment typically takes 3-7 business days. For heavy machinery like treadmills, our team will coordinate a specific delivery and installation window with you.
Do you offer professional installation for home gyms?
Yes, we provide professional assembly services for complex equipment such as multi-gyms, treadmills, and ellipticals. You can select the installation option at checkout for an additional fee to ensure your equipment is set up safely.
What is your return policy for sports equipment?
You can return unused products in their original packaging within 14 days of receipt. Please note that equipment that has been assembled or used cannot be returned unless there is a confirmed manufacturing defect.
Are the products covered by a warranty?
All Energym products come with a manufacturer's warranty. The duration varies by product category: structural frames often have multi-year coverage, while electronic components and wear-and-tear parts have specific limited periods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer convenient installment payment plans to help you invest in your fitness journey without financial strain.
Can I visit a showroom to test the equipment?
Absolutely. Energym operates several showrooms where you can experience our treadmills, bikes, and weight systems firsthand. Our professional staff is available on-site to provide expert guidance and demonstrations.